Contact us
Email [email protected]. We aim to reply within two business days.
What to include
A few details help us fix things faster:
- The app name and version. You’ll find the version in the app’s settings screen.
- Your device model and iOS or Android version
- What you expected to happen, and what happened instead
- Screenshots or a screen recording, if you have them
Purchases and refunds
Apple and Google handle all payments, so refunds go through them.
- App Store: reportaproblem.apple.com
- Google Play: Google Play refund help
To cancel a subscription, open your device’s subscription settings. On iPhone, go to Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile icon, then Payments & subscriptions.
Delete your account or data
You can ask us to delete your account and the personal data linked to it in any Pearlsprout app.
- Email [email protected] with the subject “Delete my data”.
- Tell us which app you use, and send the email from the address linked to your account, if you have one.
- We delete your data within 30 days and email you when it’s done.
We may keep a small amount of data when the law requires it, such as records of purchases. Uninstalling an app removes its data from your device, but it does not delete data stored on our servers.
Privacy
Read our privacy policy to see what our apps collect and why.